We use Courier Post NZ and all orders are sent on a signature required ticket. You can track your delivery through their web site https://www.courierpost.co.nz/track/track-and-trace
We aim to dispatch orders within 24hrs or Monday if it’s placed over the weekend. If there is a delay for any reason we’ll let you know. Once your order is sent, we will send you a tracking number to enable you to track it through Courier Post (our couriers)
Unfortunately we are unable to ship to PO Box’s as we need a signature on delivery
You can change the address of delivery through the Courier Posts Parcel redirect service, as long as it hasn’t left their depot. You’ll need to go online with your tracking details
Please click here to see the delivery options
No. Sorry we are unable to deliver outside of NZ.
Yes. All of our orders are sent with signature required tickets.
If no one is able to sign for your package the courier will leave a card to call, which you can use to arrange redelivery or collection location.
Yes of course, we’d love to see you and it’s free. Visit one of our 14 stores and our sunglass stylists can help you find the perfect pair as an exchange or request a refund from our office for you. Once a refund has been requested it should take 1-2 business days to process. The store will not be able to give you a refund on the day.
We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however, we can offer an exchange or store credit if we didn’t get it right the first time.
Sunglasses must be in original packaging and condition for exchange or return.
Return to Store:
We’d love to see you in store! One of our awesome sunglass stylists will be able to help you find the perfect pair to exchange them with on the spot for you.
Return to Depot:
Once we receive your return to our depot we will endeavour to process your return within 2-3 days.
With an online purchase, if you’re not completely happy with your new sunglasses, then you can return them within 14 days for an exchange or refund. Sunglasses must be in original packaging and condition.
We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however we can offer exchange or store credit if we didn’t get it right first time. Your sales receipt will have the details.
It’s so easy and free! You can do this in store or by sending them back to us. Click here for more information
Requested from Store
If you have returned your purchase to one of our 14 stores and the store requests a refund for you this will be processed between 1-2 business days
Returned to Depot
Once your return and refund request has been received at our depot we will endeavour to process your refund within 2-3 business days.
We will inform you when we have processed the refund as depending on your bank it make take a further 3-5 days to show on your statement.
You will receive a refund back onto the credit card you used on the original purchase.