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Delivery
Who do you use?
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We use Courier Post NZ and all orders are sent on a signature required ticket. You can track your delivery through their web site https://www.courierpost.co.nz/track/track-and-trace

How do I track my order?
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We aim to dispatch orders within 24hrs or Monday if it’s placed over the weekend. If there is a delay for any reason we’ll let you know. Once your order is sent, we will send you a tracking number to enable you to track it through Courier Post (our couriers)

Do we ship to PO Boxes?
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Unfortunately we are unable to ship to PO Box’s as we need a signature on delivery

Can I change the delivery address once item has been sent?
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You can change the address of delivery through the Courier Posts Parcel redirect service, as long as it hasn’t left their depot. You’ll need to go online with your tracking details

How long does delivery take?
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Please click here to see the delivery options

How much does delivery cost?
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It's free.

Do you deliver internationally?
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No. Sorry we are unable to deliver outside of NZ.

Will I have to sign for my delivery?
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Yes. All of our orders are sent with signature required tickets.

What if I’m not home when my order arrives?
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If no one is able to sign for your package the courier will leave a card to call, which you can use to arrange redelivery or collection location.

Exchange and Returns
Can I return to store?
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Yes of course, we’d love to see you and it’s free. Visit one of our 14 stores and our sunglass stylists can help you find the perfect pair as an exchange or request a refund from our office for you. Once a refund has been requested it should take 1-2 business days to process. The store will not be able to give you a refund on the day.

We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however, we can offer an exchange or store credit if we didn’t get it right the first time.

Sunglasses must be in original packaging and condition for exchange or return.

How long will it take to process my return?
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Return to Store:
We’d love to see you in store! One of our awesome sunglass stylists will be able to help you find the perfect pair to exchange them with on the spot for you.

Return to Depot:
Once we receive your return to our depot we will endeavour to process your return within 2-3 days.

What is your return policy?
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With an online purchase, if you’re not completely happy with your new sunglasses, then you can return them within 14 days for an exchange or refund. Sunglasses must be in original packaging and condition.

We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however we can offer exchange or store credit if we didn’t get it right first time. Your sales receipt will have the details.

How do I return or exchange an item?
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It’s so easy and free! You can do this in store or by sending them back to us. Click here for more information

Can I return for an exchange instead of a refund?
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When will I receive a refund?
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Requested from Store
If you have returned your purchase to one of our 14 stores and the store requests a refund for you this will be processed between 1-2 business days

Returned to Depot
Once your return and refund request has been received at our depot we will endeavour to process your refund within 2-3 business days.

We will inform you when we have processed the refund as depending on your bank it make take a further 3-5 days to show on your statement.

How will I receive a refund?
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You will receive a refund back onto the credit card you used on the original purchase.

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Free Next Day Delivery + Free Return
Free Delivery
We know you want your sunglasses as soon as possible, after all the sun is shining! Here is our target delivery time on your order.
If ordered Delivery option Delivered to Cost
Mon - Thu before 2pm Next day* NZ Free
Mon - Thu After 2pm
Friday and weekends
2 business days* NZ Free
ALLOW 2-3 BUSINESS DAYS FOR RURAL DELIVERIES
We will let you know if there is any delay in packing and sending your order. Once it is on the way we’ll send you tracking details and it will need to be signed for on delivery.
Free Return
Oh no! You’re not 100% in love with your new sunglasses? No problem! We know it can be hard to get that fit exactly right online, so you can return them to us for a full refund or exchange. Either pop into store with your sales receipt, or follow the steps below to return by courier.
We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however we can offer store credit if we didn’t get it right first time, please check your sales receipt for further detail.
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01. Return Form and Packaging

Enclosed in your delivery is a return postage paid eco courier bag and a returns form. Please fill in the required details and pack the glasses in the Sunglass Style box provided, ensuring all original items such as tags, authenticity cards, cleaning cloths and pouches/cases are included.

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02. Courier Collection

When your package is ready you can arrange for it to be collected or you can drop into any NZ Post store. For collection call Courier Post on 0800 COURIER or book a collection online at Book collection

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03. Response

We'll let you know as soon as we receive your return, and arrange the exchange or refund as required.

Free next day delivery + free return
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